Contact Us & Customer Service

FiGGZO LLC – Contact Us & Customer Service

Effective Date: February 24, 2026

At FiGGZO LLC (“FiGGZO,” “we,” “us,” or “our”), we are committed to providing exceptional customer service and support. Whether you have questions about orders, products, shipping, returns, or your account, our team is here to assist you.

 

1. Customer Service Hours

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (CST). We are closed on weekends and public holidays; however, emails received during these times will be addressed on the next business day.

 

2. Contact Methods

Email Support

You can contact us via email for any inquiries. General questions can be sent to info@figgzo.com, while order-related and customer support queries should be directed to support@figgzo.com. We typically respond within 24 to 48 hours.

Phone Support

For immediate assistance, you may call our customer service hotline at +1 (123) 456-7890 during business hours. To help us assist you quickly, please have your order number or account details ready.

Contact Form

You can also submit your query through our contact form available at www.figgzo.com/contact. Simply select the appropriate category—such as Orders, Shipping, Returns, Account, or General Inquiry—and provide details of your request. Attaching relevant photos or documents can help us resolve your issue more efficiently.

Social Media Support

We are available on Instagram, X (Twitter), Facebook, Pinterest, and YouTube. Direct messages are monitored during business hours for general assistance.

 

3. Help Center / FAQ

Our Help Center is designed to provide quick answers to commonly asked questions. It includes guidance on tracking orders, accepted payment methods such as credit/debit cards, PayPal, Apple Pay, and Google Pay, as well as assistance with declined payments and order verification.

You can also find information about shipping and delivery timelines for both domestic and international orders, eligibility for free shipping, and steps to take if your package is delayed or lost.

For returns and exchanges, the Help Center outlines our 14-day return policy, exchange procedures, and details regarding final sale or promotional items.

We also provide information on fraud prevention, including how to report suspicious activity, as well as details about our chargeback and dispute resolution process.

Additionally, you will find guidance on managing your account, including creating, updating, or closing your account, resetting passwords, and managing communications preferences.

For business-related inquiries, the Help Center explains how to apply for wholesale or reseller accounts, along with policies for authorized resellers, influencer partnerships, and wholesale ordering.

 

4. Reporting Issues

If you encounter any issues with your order, product, or website experience, please email support@figgzo.com with your order number, a detailed description of the issue, and any relevant photos or screenshots. For urgent matters, you may call us at +1 (123) 456-7890. Our team will respond within 24 to 48 hours to assist you.

 

5. Response & Resolution Policy

We strive to acknowledge all inquiries within 24 hours. While most issues are resolved promptly, more complex cases may require additional investigation and can take up to five business days. We are committed to handling all concerns fairly, transparently, and efficiently.

 

6. Accessibility & Assistance

We are dedicated to supporting customers with accessibility needs. Our team can assist through alternative communication methods such as phone, email, or chat for those who may have difficulty using standard website features. For accessibility-related support, please contact support@figgzo.com.

 

7. Escalation & Feedback

If your issue is not resolved to your satisfaction, you may request escalation to our Customer Service Manager by contacting support@figgzo.com. We also welcome your feedback as it helps us improve our services, products, and overall customer experience.