Refund & Return Policy

FiGGZO LLC – Refund & Return Policy

Effective Date: February 24, 2026

1. Overview
FiGGZO LLC (“FiGGZO,” “we,” “us,” or “our”) is committed to providing a seamless shopping experience and high-quality products. This Refund & Return Policy outlines your rights and responsibilities regarding returns, exchanges, refunds, damaged or defective products, and fraud prevention. By purchasing from www.FiGGZO.com or any affiliated platform, you agree to the terms described in this Policy.

2. Return Eligibility
To qualify for a return, items must be returned within fourteen calendar days of delivery and must be unused, unwashed, undamaged, and in their original packaging with all tags and labels attached. Certain items are non-returnable, including final sale, clearance, or promotional products; personalized, customized, or monogrammed items; intimate apparel or opened lingerie; and items returned without original packaging. Any return that does not meet these requirements may be refused or sent back to the customer at their expense.

3. Return Process
To initiate a return, customers must first contact Support@FiGGZO.com to request a Return Merchandise Authorization (RMA) number. Once approved, the item should be securely packaged in its original packaging, including all accessories, manuals, and documentation, and the RMA number must be clearly marked on the package. The return must then be shipped to the address provided in the RMA confirmation email. Return shipping costs are the responsibility of the customer unless the item is defective or was shipped incorrectly by FiGGZO.

4. Exchange Process
Exchanges are permitted for items that meet the return eligibility criteria and are subject to product availability. Customers are responsible for shipping costs associated with exchanges unless the item is defective or damaged. Replacement items will be shipped after the returned product has been received and inspected.

5. Refunds
Refunds are issued to the original payment method within five to ten business days after the returned item has been received and inspected. Shipping fees are non-refundable except in cases where FiGGZO shipped an incorrect or defective item. Partial refunds may be issued for items that are not returned in original condition, are damaged, or are missing components. Unauthorized returns or items sent without an approved RMA may be refused or returned to the sender.

6. International Shipping Returns
International customers may return eligible items at their own expense unless the product was defective or shipped in error. Customs duties, import taxes, and brokerage fees are non-refundable. Return timelines may vary depending on customs procedures and international shipping providers.

7. Damaged or Defective Items
Customers should inspect all items immediately upon delivery and report any damage or defects within seven calendar days by contacting Support@FiGGZO.com. Photographic evidence of the issue must be provided. At our discretion, FiGGZO will offer either a replacement or a full refund for verified defective products.

8. Sale, Final Clearance, and Promotional Items
Items designated as final sale, clearance, or promotional are non-returnable, non-exchangeable, and non-refundable. Promotional pricing or discounts do not alter the final sale status of such items.

9. Fraud Prevention & Policy Abuse
FiGGZO maintains strict anti-fraud measures and reserves the right to monitor and verify all return requests. Attempts to abuse this Policy, including falsified return claims or the creation of multiple fraudulent accounts, may result in denial of refunds, permanent suspension of accounts, and legal action to recover losses.

10. Contact Information
For questions regarding returns, exchanges, or refunds, please contact FiGGZO LLC, O’Fallon, Missouri, United States, via email at Support@FiGGZO.com or by phone at +1 (123) 456-7890.

11. Key Notes
This Policy applies to all purchases made on www.FiGGZO.com and affiliated platforms. All returns and exchanges are subject to inspection and approval by FiGGZO. The Policy is designed to protect both customers and FiGGZO LLC while maintaining compliance with U.S. and international consumer protection laws.